Website Terms & Conditions: IntroductionThis website, www.wildoaknaturopathy.com, is owned and operated by Claire Ayres trading as Wild Oak Naturopathy (ABN 87 402 506 463). If you have any questions or need further information, please contact:
0425 744 078
Wild Oak Naturopathy is committed to providing you with the best possible customer service experience and is bound by the Privacy Act 1988, which sets out a number of principles concerning the privacy of individuals.
Collection of your personal information
There are many aspects of the site which can be viewed without providing personal information, however, for access to Wild Oak Naturopathy customer support features you are required to submit personally identifiable information. This may include but not limited to a unique username and password, or submitting past and present health details which are strictly confidential.
Sharing of your personal information
We may occasionally hire other companies to provide services on our behalf, including but not limited to handling customer support enquiries, processing transactions or customer freight shipping. Those companies will be permitted to obtain only the personal information they need to deliver the service. Inspirational Health takes reasonable steps to ensure that these organisations are bound by confidentiality and privacy obligations in relation to the protection of your personal information.
Use of your personal information
For each visitor to reach the site, we expressively collect the following non-personally identifiable information, including but not limited to browser type, version and language, operating system, pages viewed while browsing the Site, page access times and referring website address. This collected information is used solely internally for the purpose of gauging visitor traffic, trends and delivering personalised content to you while you are at this Site.
From time to time, we may use customer information for new, unanticipated uses not previously disclosed in our privacy notice. If our information practices change at some time in the future we will use for these new purposes only, data collected from the time of the policy change forward will adhere to our updated practices.
Accessing Your Personal Information
You have a right to access your personal information, subject to exceptions allowed by law. If you would like to do so, please let us know. You may be required to put your request in writing for security reasons. Wild Oak Naturopathy reserves the right to charge a fee for searching for, and providing access to, your information on a per request basis.
Call: 0425 744 078
This document sets out the Terms and Conditions you need to be aware of when using this website. Please take a moment to read them, as they set out your important rights and obligations and I care about making sure we both know where we stand. When you visit this website, use my services, book a consultation, or purchase my products, you agree that you are over the age of 18 and willing to be bound by these Terms and Conditions. If you don’t accept this agreement, you should not continue to visit this website, purchase from me, or book an appointment.
If you are under 18, you agree that you are here with your parent or guardian’s full knowledge and permission and that they are responsible for any purchases made on your behalf.
All products and services advertised on this website are offered in compliance with Australian Consumer Law.
On this website, you will find blog posts, articles, and e-books about health and wellbeing, healthy hints, tips, and recipes. This information is provided solely for information purposes only, as part of my mission for naturopathic knowledge to be available and accessible to everyone.
MY RIGHTS & RESPONSIBILITIES
I take great care to provide valuable, accurate information, but I cannot be held responsible for the use you make of that information.
Please be aware that the generalised health information I provide is not a substitute for specialist advice tailored to your individual circumstances.
There is no professional relationship formed between us unless you explicitly choose to work with me by purchasing my services.
Any testimonials and promised results I may display on this website are based on my experience and those of my previous clients. They are not guarantees that anyone else will achieve the same results. This is because, while naturopathic care is based on scientific evidence, there are variables between clients and everyone responds to treatments differently.
I do not accept any liability for any injury, loss or damage incurred by use of or reliance on the information provided on this website or provided during my consultations. By using this website, purchasing my products, and booking consultations with me you accept I cannot be held legally liable, and cannot be sued for any damages.
I may modify this information provided on this website at any time, including altering or deleting it without notice.
Every effort is made to keep the website up and running smoothly. However, I take no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond my control.
While I’ve put a lot of time and energy into creating website content that is broadly applicable for many people, you are responsible for your own health, safety and wellbeing, I recommend always seek professional services for your health condition.
Always talk to your health care professional before significantly changing your diet, especially if you have known allergies, food intolerances, or specific medical conditions.
All content on this website is created and published for informational purposes only. It is not intended to be a substitute for professional medical advice and should not be relied on as health or personal advice, especially if you have a diagnosed medical condition.
Always seek the guidance of your naturopath or other qualified health professional with any questions you may have regarding your health.
You are welcome to book in with me for a consultation if you would like more personalised advice about your specific circumstances.
The downloads provided on my website are created with the intention of increasing the accessibility of naturopathic knowledge in order to empower individuals to make healthier choices. I do not take responsibility for viruses or any other damage which might occur as a result of downloading material from my website.
Any external links provided on this website are intended to redirect you to my booking system, to go to SendOwl to pay and download my E-book's, to sign up for my newsletter, or to redirect you to other health-related websites. These links are provided to you for convenience and you visit these external websites at your own risk. I do not take responsibility for the content of any of these external websites.
The content of this website is protected by copyright. No portion of this website may be copied, replicated or sold in any form without my written consent. I am happy for you to share my content via social media sites, but you must provide a link back to my website and clearly credit me by name in the post.
I own the registered business name Wild Oak Naturopathy and Botanicals you may not use this name or my logo for any purpose without my express permission.
This disclaimer relates to my naturopathic consultations. More in depth information can be found in my Client Service Agreement
Claire Ayres holds a Bachelor of Health Science (Naturopathy) obtained from Endevour college of natural health.
As a naturopath, I am dedicated to enhancing your whole health and wellbeing. However, there are times when the services you need for healing are outside of my scope of practice. In these cases I will refer you to a suitable practitioner, such as a GP, counsellor, psychologist, massage therapist, physiotherapist or osteopath.
My naturopathic services are for people who are interested in improving their health and are motivated to make changes to their lifestyle and diet. I work with clients to make small, incremental and sustainable changes to their diet and lifestyle, and we can move as slowly as the client likes. But if you are not ready for change, or have significant emotional challenges which are affecting your ability to enact change, I am happy to help you identify and accept this is where you are at and recommend another practitioner who can help you work through this.
I will always strive to provide you with the best naturopathic care possible. However, if you do not provide me with accurate information about your health, I may not be able to offer you the most appropriate treatment for your condition and therefore you may not see the results you desire. You must provide me with full and accurate information about your diagnosed medical conditions, medications or supplements, known allergies and intolerances, so I can ensure the safety of the treatment and check for pharmacological interactions with any herbs or nutrients I prescribe.
CODE OF CONDUCT
Claire Ayres (BHSc Naturopathy) acknowledges health practitioners who are not within the ambit of the Australian Health Practitioners’ Regulation Agency (AHPRA) will have to comply with a Code of Conduct. View the full Health and Community Services Complaints Commissioner (HCSCC) Code of Conduct.
Claire Ayres (BHSc Naturopathy) recognises and follows the requirements of the Commonwealth Privacy Act 1988 and the Australian Privacy Principles. The Privacy and Confidentiality Policy ensures the security and safety of all personal details of clients in the clinic, and online. Breaches of Privacy will not be accepted by this business. Client information and data will be not be shared, discussed or acknowledged outside of consultations, and all online information will be protected. Information is only to be accessed by Claire Ayres.
All prices are quoted in Australian Dollars ($AUD) and all transactions are processed in Australian Dollars ($AUD).
If you purchase a service or product from Claire Ayres, we collect certain data to process your purchase. Payment and billing data will be directly accepted by our third-party processing partners "Stripe", "Square" and "Paypal", this includes, although is not limited to your name, credit card number, security code, expiration date, billing address and postcode. Please ensure you read their respective privacy policies on their websites. I personally do not store your credit card details.
I am not registered for GST, therefore my prices do not include GST.
FORMS OF PAYMENT
For online consultations, payment is to be taken at the time of booking via Stripe. Any remedies must be paid for at the end of the online consultation via Stripe.
For in-home consultations, a deposit for your appointment is made at the time of booking via Stripe. Remaining payment is made at the time of the consultation. I accept payment via cash or credit card.
Shipping and delivery
When I prescribe products from my clinic dispensary during an online consultation, I can arrange postage for you at extra cost via Australia Post.
CHANGE OF MIND
Payment is required via credit card or cash at the end of each in-home consultation or at the time of booking for Online consultations (see Payment Terms above). I will issue you a Tax Invoice/Receipt via email after the consultation. There is no refund for change of mind, but if you are unhappy with the consultation or it has not met your expectations, then please contact me to discuss.
Sickness on the day of a consultation
If I am unwell and am unable to conduct your consultation, I will aim to give you 24 hours’ notice, but when this is not possible, I ask for your understanding in me letting you know on the morning of the consultation. I will call or text you as appropriate.
If you need to cancel or reschedule your appointment, please give 24 hours’ notice via email or telephone call. If you find yourself unexpectedly unwell on the day of your consult, please contact me as soon as possible to reschedule.
Claire Ayres "Wild Oak Naturopathy" has a strict cancellation policy. Cancellation of consultation, workshop or event requires 24 hours notice. Cancellations that are received within 24 hours of the scheduled consultation or event, will incur 50% of the total fee. Failure to attend a consultation or event will result in booking forfeit and 100% of the fee. If unforeseen circumstances arise, and the practitioner is unable to proceed with the appointment, a full refund or rescheduling will be offered.
This policy is in place to ensure consistency in booking processes. As we strongly value your time, we appreciate a mutual value for our time and the time of other clients.
Re-scheduling appointments require a minimum of 12 hours notice. Re-scheduling appointments within 12 hours of the consultation will be based on our discretion and may incur 50% of the fee. Failure to attend will result in a booking forfeit of 100% of the fee.
An intake form will be emailed to the client at the time of booking. Claire Ayres kindly requests the client complete and return the form 24 hours prior to the scheduled appointment time. If the intake form is not received prior to the scheduled appointment, it will need to be completed during your appointment. This will result in a loss of consultation time. Regular initial consultation procedures will continue, although additional time will not be offered to compensate for lost time. The full consult fee will still be charged, and further consultations may be required to gather any information missed. Access to the initial consultation intake form can be found on a link in your booking confirmation email.
It is your responsibility to notify me of any allergies, intolerances, or reactions you have experienced previously prior to the initial consultation. If you experience an unexpected allergic reaction to a product I have prescribed, you must notify me straight away. If you are experiencing life-threatening symptoms (e.g. anaphylaxis) you must call 000 immediately.
Achieving expected results
Claire Ayres assumes no responsibility or guarantees with regards to your clinical outcomes.
SPECIFIC TERMS OF SALE
Any products prescribed are for you and you alone. You must not give any of your prescribed products to family members or friends. I encourage all individuals to seek advice from a qualified health professional prior to any self-prescription to ensure safety and efficacy.
Claire Ayres holds absolutely no liability for any outcomes you may take after reading her E-books. They are general in nature and do not intend for you to make any health action without seeking the consultation of your health professional. They do not mean you have a working relationship with Wild Oak Naturopath.
Jurisdiction & Dispute Resolution
Wild Oak Naturopathy is located in Adelaide. This agreement is subject to the governing law of South Australia
If you have any issues or complaints arising out of your use of this website or these terms and conditions, you and Claire Ayres agree to make a genuine effort to resolve the dispute through negotiation and discussion.